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Know Your Rights Before You Start

Everything that governs your account on myr66 — from how your data is handled to how disputes are raised — is set out clearly here. Access to our platform depends on local law and is available only where local law permits.

Account TermsData & PrivacyJurisdiction PolicyCookie ConsentUser Rights
myr66 Know Your Rights Before You Start
POLICY CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights, need to request a data correction, or want to raise a dispute, our support team handles policy queries separately from general account help. Use the channel that suits your situation best.

Live Chat Raise a policy or account dispute directly through our live chat. Available for active account holders; our team routes legal queries to the right handler without delay.
Email Support Send detailed policy requests — data access, account closure, dispute submissions — by email. We acknowledge receipt and provide a reference number for every case logged.
Account Settings Certain legal actions, including data correction requests and communication preferences, can be initiated directly inside your account settings without contacting support first.
SECURITY AND DATA HANDLING

How We Protect Your Account and Data

Your data and account security sit at the core of how we run things. We apply SSL encryption across all pages and payment flows, including those involving Touch 'n Go eWallet, Boost, and GrabPay. Account access uses OTP verification tied to your registered mobile number — that OTP step cannot be bypassed, which means a login from an unrecognised device triggers an immediate verification prompt. We store only the data required to operate your account and comply with applicable financial-verification obligations; we do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain account and transaction records for the period required by applicable financial regulations. Once that period lapses, data is deleted or anonymised in line with our retention schedule.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve page performance. You can review and adjust your cookie preferences at any time through the consent panel in your browser.

Account Security

OTP login, session timeouts on idle accounts, and device-recognition flags are all active on your account. If you notice an unrecognised session, contact us immediately through live chat.

Contact for Changes

To request a correction to your personal data or ask what we hold, email our support team with your account ID. We respond with a verification step before processing any change.

Common Legal Questions From Our Players in Malaysia

The questions below cover the legal and policy situations we get asked about most — from how your data is used to how you raise a formal dispute. Players in Kuala Lumpur and elsewhere in Malaysia often ask these before opening or closing an account.

Access depends on your local law. It is your responsibility to confirm that using this platform is lawful where you are. We do not accept accounts from restricted regions.

We collect account registration details, payment transaction records, and device session data. This is used for account verification, payment processing, and legal compliance — nothing more.

Yes. Email our support team with your registered account ID and a data-access request. We verify your identity first, then provide a summary of what we hold within a reasonable timeframe.

Start a live chat session or send an email with your account ID, the transaction reference, and a brief description. We log every dispute with a reference number and respond in writing.

We retain records for the period required by financial regulations, then delete or anonymise them. Closing your account stops active data use but does not erase records we are legally required to keep.

We pass only the minimum data required to complete a payment transaction to the relevant e-wallet provider — Touch 'n Go eWallet, Boost or GrabPay. We do not sell your data for marketing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.